Effective Date: November 20, 2025
Company: AVT Group LLC
Company Address: 30 N Gould St, Sheridan, WY 82801, United States
Website: https://avtrecruitments.com/
Email: office@avtrecruitments.com

This Service Level Statement (“SLS”) outlines AVT Group LLC’s (“AVT Recruitments”, “we”, “us”, or “our”) approach to delivering recruitment, HR consulting, employer branding, and HR outsourcing services. It defines the level of service clients can expect, clarifies the boundaries of our responsibilities, and ensures transparent expectations throughout the engagement.

This SLS is informational and does not replace specific contractual terms agreed upon with individual clients. Where differences exist, the signed contract prevails.

1. Purpose of This Statement

This Statement serves to:
Define general service standards for all AVT Recruitments engagements
Explain what clients can expect regarding communication, timelines, and deliverables
Clarify limitations and responsibilities on both sides
Support transparency and trust in our business relationships

2. Scope of Services

AVT Recruitments provides:
International and domestic recruitment services
Candidate sourcing, screening, interviewing, and shortlisting
HR consulting and advisory
Employer branding strategy and content development
HR outsourcing and operational support
Talent market insights and reporting

Specific deliverables depend on the service package or contract.

3. General Service Standards

We aim to deliver services with professionalism, accuracy, and consistency, including:
Clear and timely communication
Efficient coordination with candidates and clients
Respect for confidentiality and privacy
Adherence to agreed project timelines whenever reasonable
Delivery of insights and recommendations based on industry best practices

Service levels may vary depending on market conditions, role complexity, availability of candidates, and client responsiveness.

4. Recruitment Service Levels

4.1 Candidate Sourcing and Screening

We commit to:
Identifying relevant candidates through internal and external channels
Conducting screening calls or interviews where appropriate
Evaluating skills, experience, and job fit
Presenting shortlisted candidates within reasonable timelines

However, sourcing speed may vary depending on industry, seniority, and talent availability.

4.2 Candidate Shortlist Timelines

While exact timelines depend on the role, we aim to provide:
Initial shortlist submissions within the timeframe agreed in the contract or proposal
Frequent updates on search progress
Transparent communication about challenges in the talent market

4.3 Candidate Presentation

Shortlisted candidates are presented with:
Updated CV or profile
Assessment notes (if applicable)
Availability and salary expectations (where appropriate)

We do not guarantee candidate acceptance of job offers.

5. HR Consulting and Advisory Service Levels

Clients can expect:
Structured, evidence based recommendations
Documentation and reports delivered as outlined in the contract
Timely follow-up calls and strategic reviews
Access to consultants with relevant HR expertise
Support that aligns with industry standards and regulatory requirements

Consulting recommendations are advisory in nature. Implementation is the client’s responsibility unless outsourcing services are contracted.

6. Employer Branding Service Levels

As part of employer branding projects, we provide:
Brand positioning recommendations
Content creation aligned with employer value proposition
Guidance on improving talent attraction
Creative assets where included in the contract

Timelines and revision cycles are agreed upon in advance.

7. HR Outsourcing Service Levels

For HR operations managed on behalf of clients, we ensure:
Compliance with agreed processes and documentation
Timely support during working hours
Clear reporting of HR activities or issues
Privacy and data protection in handling employee information

We are not responsible for legal, tax, or payroll outcomes unless explicitly contracted for such services.

8. Client Responsibilities

To ensure successful delivery of services, clients must:
Provide accurate and complete information
Respond to communication in a timely manner
Disclose relevant organizational changes that affect the engagement
Provide access to necessary tools, data, and personnel
Make hiring decisions based on provided information

Delays in client responsiveness may impact timelines or outcomes.

9. Limitations of Service

AVT Recruitments does not guarantee:
Successful hiring outcomes
Candidate acceptance of job offers
Exact recruitment timelines due to market variability
Legal or financial results from HR consulting
Performance, behavior, or retention of hired candidates

We do not control internal client processes, market conditions, candidate decisions, or third party platforms.

10. Communication Standards

Clients can expect communication through:
Email
Scheduled video or phone calls
Agreed collaboration platforms
Project update reports

We aim to respond to client inquiries within a reasonable period, typically 24 to 48 business hours, depending on workload and time zones.

11. Quality Assurance

We continuously improve service quality through:
Internal training
Process reviews
Feedback collection
Industry benchmarking
Technology enhancements

Quality commitments apply to all engagements regardless of location or service type.

12. Escalation Procedure

If a client believes service expectations are not being met, they should contact their primary consultant or account manager.
If the issue persists, escalations may be directed to office@avtrecruitments.com.

We commit to addressing escalations promptly and constructively.

13. Updates to This Statement

We may revise this SLS to reflect operational or industry changes. Updated versions become effective upon posting with the revised Effective Date.

14. Contact Information

For questions or concerns regarding this Service Level Statement, contact:

AVT Group LLC
30 N Gould St, Sheridan, WY 82801, United States
Email: office@avtrecruitments.com
Website: https://avtrecruitments.com/